Playstation chatbot software#

It has a great ability to learn from responses and can process large volumes of data instantly. It is the fastest response channel when communicating with customers.

Chatbots are increasingly becoming common among digital businesses as they offer the best form of online communication between organizations and consumers.

Growing demand for intelligent customer engagement is driving the global chatbot market. Whereas, based on end user, the market has been segmented into banking, financial services, and insurance (BFSI), healthcare, IT & telecommunication, retail, media and entertainment, travel and tourism, and e-commerce. Of these, the standalone category held the largest market share in 2018 owing to ease of installation and usage along with built-in graphical interface and audio components. On the basis of interface, the market has been categorized into standalone, web-based, and third-party. Due to the increasing adoption and operational benefits of the cloud platform, the cloud deployment segment is anticipated to witness the fastest growth during the forecast period. Based on deployment, the market has been bifurcated into on-premises and cloud-based platforms. On the basis of application, the chatbot market has been segmented into website, contact center, social media, and mobile platform. AI-based chatbots’ communication opportunities are much wider and are trained after each communication session. However, due to intelligent customer engagement and self-learning process, AI-based chatbot is anticipated to register the fastest growth during the forecast period.

Playstation chatbot software#

On the basis of type, the chatbot market has been bifurcated into software and services, wherein software category held the larger revenue share in 2018, owing to increasing deployment of chatbot software on websites, social media, and call centers to address consumer queries.īased on category, the market has been categorized into rule-based, and AI-based, wherein the rule-based category held the larger market share in 2018. Growing demand for intelligent customer engagement, rising integration of chatbot with social media platforms, increasing penetration of websites and mobile applications, advancement of artificial intelligence (AI), natural language processing (NLP), single search point and growing need for effecting multilingual customer support are some of the key factors driving the growth of chatbot market across the globe.Ī chatbot is an interactive application developed using either a set of rules or AI technology that is capable of conducting a conversation with consumers through auditory or textual methods.